Alchemy has developed products that give enterprises like yours the ability to manage text and voice communications from a hosted cloud platform.
Companies of all sizes are now moving away from expensive premise-based deployments. When the time comes to renew their phone equipment, they are deciding the investment isn't worth the cost.
Instead, it makes more sense to choose 'softphone' cloud-based services. With a hosted solution, you can avoid installation and maintenance fees. Instead, you just pay a monthly subscription.
Cloud services also help enterprises to stay ahead of technology trends. Speech technology - IVR, voice recognition, bots - is improving all the time. End users are becoming more comfortable with self-service. This is good for enterprises like yours. It helps you speed up your response times and reduce your customer service costs.
Alchemy continually invests in its platform to offer best-of-breed technology. Our cloud-based solution ingests, stores and manages data from multiple sources across multiple locations.
We then build application programming interfaces (APIs). Your analytic software specialists can use these APIs to build apps that connect and use data.
Let's summarise the benefits of the Alchemy cloud hosted platform.
No upfront investment
As a hosted or cloud-based provider, Alchemy provides all of the necessary hardware, software, and licenses for the SMS/IVR system.
In a nutshell, you spend nothing upfront: no capital investment in infrastructure, licenses, or technology.
A platform that grows with you
Alchemy infrastructure is highly scalable. If you need additional capacity, no problem. Alchemy's existing relationships with carriers and vendors allows us to quickly scale up to meet your needs.
Customer data is precious. Alchemy is responsible for keeping your data secure within our automated solutions. That's why we have designed our hosted solutions to comply with guidelines laid down by industry trade associations GSMA and MEF.
Our compliance department constantly monitors new security legislation to make sure we are always compliant.
Telco services are business-critical. Text messages and voice calls often deliver crucial messages to customers. They need to stay live.
Alchemy knows this. We provide 99.97 percent uptime. Our data centers are architected with fully redundant infrastructures: there is no single point of failure. Because we offer redundant, geographically diverse carrier-grade data center facilities, we provide the highest level of reliability and uptime availability in the industry.
Our core technology offers an open-standards SIP-based hosting platform with the ability to backhaul calls over virtually any network. Result? An extremely flexible and globally extensible framework.
Your own dedicated account manager
If Alchemy's platform is best of breed, so is our customer service. We assign a dedicated account manager to all our clients. He or she will be directly involved in every aspect of your deployment. Your account manager will be your single point of contact for all issues including billing, reporting, support, maintenance and new service offerings.