With a text message or a voice call, you can reach all of your customers all of the time.
You can also use these channels for customer care, promotions or even revenue-generating content services.
Whatever your business objective, Alchemy has a telco product for you. Let's dive in…
- Send SMSs from a web dashboard
Log in to a web platform and press a button to send up to 500 messages a second…
This is the simplest way to get started with text messaging. The Alchemy Web SMS Platform Log lets you run text campaigns simply by logging into a web dashboard.
From there you can send SMSs to every customer at the press of a button.
You can reach an unlimited number of contacts, and use template messages to minimize your set-up times. You can send up to 500 SMSs per second, with arrival times averaging six to ten seconds. You only pay for messages that reach an active SIM card.
- Make calls from a web dashboard
Use voice to make sure you reach customers who cannot read SMS messages.
Text is an excellent medium, but it does exclude those who have not learned to read. For this group of customers, there’s IVR voice in local languages. Use Alchemy's IVR platform to ensure customers can listen to, rather than read, your messages.
- Send SMSs from your own systems
Install Alchemy's telco APIs to send bulk texts on your terms…
You can take control of your own text campaigns and alerts - thanks to Alchemy's APIs.
When you install these telco APIs, you get to open up a link between your customer databases and mobile networks. This means you can send and receive messages from inside your own business applications.
Alchemy will send you delivery reports after every campaign and set thresholds to ensure you stay within budget. You can even receive email alerts when you are nearing your limit. All of this saves time and money and frees up your staff to do more productive work.
- Get a short code for two-way messaging
Secure a 4-digit code to make it easy for consumers to find you…
If you want your customers to contact you via text, a short code is the best way to do it. Short codes are only 4 digits long. They are easier to remember and advertise than a 10-digit mobile number.
Short codes are premium numbers, so they are mainly used for value-added services such as:
- Feedback and information
- Music requests
- Text-to-win competitions
- Polls and interactive voting
Alchemy can help you buy your own short code and provide a gateway through which you can promote them too.
- Switch to cloud-based voice calls
Change the way you manage your voice calling by switching from your own office system to one hosted in the cloud…
Most business services are moving to the cloud. Voice calling is no exception. You don't need to install expensive phone systems any more. You can use Voice over Internet Protocol tech to turn voice calling into a service you pay for monthly.
Alchemy's VoIP product covers all types of phone calls. Your employees can use it to make calls from a desk phone, computer or mobile. And cloud calling will free up your team too - they don't have to be physically inside your office to access all of the features of your phone system.
Alchemy's IP PBX phone system can switch between VoIP phones, traditional analogue devices and digital ISDN phone lines. It can handle mobile extensions and even connect calls and live chat sessions coming from a website.
You spend less money on hardware and maintenance. And there are no more personal mobile numbers. One telephone number reaches every employee!
- Send one-time authentication passcodes
Give your customers the chance to safely log in with a random text code…
A randomly generated code sent by text offers a secure extra layer to any identity check. Some of the world’s biggest organisations - banks, social networks, governments - use this method to authenticate their customers.
Alchemy's SMS Retriever API makes it easy for you to send one time passcodes to your database. This will help you keep your customers safe and lock out most of the fraudsters.
- Move to a virtual call centre
Let auto attendants deal with your incoming calls…
When you move to cloud-based voice calling, you can go one step further and start to automate some of your communication with customers.
Choose Alchemy's VoIP Contact Centre system and you can let an auto-attendant queue or re-route your calls. This will free up your employees and ensure they only deal with the most relevant requests.
The system will also analyse your traffic and collect data about callers and their queries. You can use this to improve your operations for the future.
- Advice and consulting
Alchemy can offer advice on what to change and how to make it work for you…
It can be a big step to launch into mobile marketing and customer care - or move to cloud-based voice calling.
There are big decisions to be made around tech, governance, budgets, business processes, staffing and more.
Alchemy can help. We already work with the region's largest service providers and enterprise customers. Our experienced team can help you…
- Maximise your investment
- Plan and design your network
- Set best practices and project governance
- Establish repeatable processes
- Supply proprietary purpose-built tools
- Advise on upgrading existing networks